No-Show Policy: Aquatics & Group Exercise Reservations

When you sign up for pool use or a spot in a Group Ex class, you help us keep to capacity limits. But when you sign up and don’t show up, you may be taking a spot someone else would like to have. 

If you sign up for pool use or in-person group exercise class but cannot make it, you must cancel at least 2 hours prior to allow someone else to take your spot. If you do not, it will be counted as a “no-show.” Three no-shows within 30 days and you will lose your ability to register again for 14 days.  

Let’s do this!

  • In Schedules, Sign Up for a time in the pool or a group fitness class. Reservations open 48 hours before time slot.
  • Keep your reservationcommitment, and arrive a bit early for check-in with the lifeguard or instructor.
  • If you arrive late, you may lose your spot to another member and be listed as a no-show.
  • If you arrive late and space is still available, check-in with the lifeguard immediately upon arrival, or with the instructor at the end of the group fitness class to avoid disruption. You are responsible for checking-in to prevent a no-show.
  • If you must cancel, do so at least 2 hours prior to prevent a no-show, and allow another member to enjoy that time in the pool or class.
  • If you don’t cancel, but don’t show up, it will be counted as a no-show.
  • If you cancel, but don’t cancel at least 2 hours prior to your reserved time, it will be counted as a no-show.
  • Three no-shows within 30 days and you will lose your ability to register again for 14 days (you may, however, continue to be a walk-in when space allows).
  • Waitlisted members are automatically enrolled for class once a spot opens up — so check your email for registration confirmations before class and be ready to join in if there are cancellations! 

Have an AMAZING swim or workout! 

 



GREATER BURLINGTON YMCA LOCATIONS

Pomerleau Family Y
298 College Street
Burlington, VT 05401
802 862 9622 (YMCA)

Camp Abnaki
1252 Abnaki Road
North Hero, VT
802 372 9622 (YMCA)

Additional Program Sites
in Vermont

Franklin, Grand Isle, Washington and Chittenden Counties